Frequently Asked Questions
We’ve put together a list of our most common questions here. If you can’t find what you are looking for me then just contact our customer support team and we will let you know.
We offer our entire range on our website. If you can’t find it on our website, we probably don’t stock it (yet).
However, that doesn’t mean that we can’t get it for you. If you can’t find what you’re looking for, contact us and let us know, and we’ll do our best to find the right product for you.
No, we do not shop to PO boxes. This is for two reasons:
Firstly, our courier network doesn’t have access to PO Boxes, so they need a physical mailing address to deliver to.
Secondly, most of the items that we sell won’t fit into a standard (or even large) PO Box, so they would be rejected by Australia Post.
When ordering, make sure that you don’t enter a PO Box or your order will be delayed while we work to get a different delivery address from you.
Delivery costs vary depending on what you order and where your order is being delivered to. You can estimate your shipping costs of individual items by using the calculator on each products page, or you can quickly calculate the delivery costs for your entire order in your cart quickly and easily to find out what the charges will be before you complete your order.
All of the products we sell are backed by a 12-month warranty unless stated differently on the products information page. You can read the full details of our warranty on our Warranty page.